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Refund and Cancellation Policy
Effective Date: 27/07/2025
At Phoenix State, we aim to provide digital products that meet high standards of quality and performance. By purchasing from https://phoenixstate.shop, you agree to the following Refund and Cancellation Policy.
Refund Policy – 100% Money-Back Guarantee
At Phoenix State, we are committed to helping creators succeed. Our ebook “100+ Viral Hooks for Instagram Reels” is designed to give you proven hooks that capture attention and increase views. We are confident in the effectiveness of these hooks, which is why we offer a 100% Risk-Free Refund Policy.
Eligibility for Refund
To qualify for a full refund under our guarantee, you must meet the following conditions:
- Usage Requirement
- You must use hooks from the ebook in a minimum of 10 new videos within 30 days of purchase.
- Each video must be clearly based on one of the provided hooks.
- Performance Measurement
- A video will be considered “viral” if, on average, your hooked videos receive at least 100% more views than the average views of your previous 10 videos.
- Example: If your last 10 videos averaged 1,000 views, your hooked videos should average 2,000 views.
- Time Frame
- This policy applies for 30 days from the date of purchase.
- Refund requests made after this period will not be eligible.
Important Notes
Refunds will be credited back to your original payment method.
The guarantee is designed to encourage genuine usage of the hooks. Refund requests without proper proof of video application will not be accepted.
This policy applies only to the ebook “100+ Viral Hooks for Instagram Reels” purchased directly from phoenixstate.shop.
Non-Delivery of DigiHow to Claim Your Refund
To request a refund, please email our support team at phoenixstate.cc@gmail.com with the following details:
- Order ID or proof of purchase.
- Links to your last 20 videos (10 before using hooks + 10 after using hooks).
- A short note explaining how you applied the hooks.
Our team will carefully review your submission. If the criteria are met, your refund will be approved and processed within 7 business days.tal Product
✅ No Risk. Only Growth.
At Phoenix State, your success is our priority. If our hooks don’t help you grow, you don’t pay.
Non-Delivery of Digital Product
In rare cases where a customer does not receive the purchased product due to a technical issue (such as an email not being delivered or a download link not being generated):
- Please contact us immediately at phoenixstate.cc@gmail.com
- We will verify the transaction and manually send the digital product to your registered email address within 24–48 hours.
This applies only to valid, successfully paid orders.
Contact Information
If you have any concerns related to your order, feel free to reach out:
📧 Email: phoenixstate.cc@gmail.com
🌐 Website: https://phoenixstate.shop