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Privacy Policy | Phoenix State
Effective Date: July 27, 2025
PhoenixState.shop (“we”, “us” or “our”) is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, and disclose your personal information. It is designed to comply with India’s Digital Personal Data Protection Act, 2023 and other applicable laws. By accessing or using our website, you consent to the practices described in this Policy. If you do not agree with this Policy, please do not use the Website.
Information Collected
We collect personal information that you provide when using our site. This may include your name, email address, phone number, billing/shipping address, and any other information you submit in forms. Payment details (such as credit/debit card information) are handled through the secure payment gateway Razorpay; we do not store your raw payment information on our servers. (Under Indian law, financial information like credit card details is considered sensitive personal data, and we treat it with appropriate safeguards.) We also automatically collect certain technical and usage data when you visit our site, such as IP address, browser type, device identifiers, and pages viewed, via cookies and similar technologies. This information helps us analyze trends, administer the site, and improve your experience.
Use of Information
We use the information we collect for purposes that are necessary to operate our business and provide services to you. For example, we use your personal data to process and fulfill your orders, send order confirmations and updates, and provide customer support. We may also use your information to send you promotional materials or newsletters if you have opted in to receive them. Additionally, we analyze usage data to improve the Website, personalize content, and enhance security (for example, to detect or prevent fraud). In all cases, our use of your information is limited to the purposes for which it was collected. As Razorpay’s privacy policy explains, personal data is used “to enable you to use the services provided by us, promote a safe and secure experience, [and] process payments”razorpay.com, and we follow these same principles. We do not sell or rent your personal information to any third party. Consistent with our payment provider’s commitments, your personal data will not be disclosed or sold to third parties. We only share data with third-party service providers as described below.
Third-Party Service Providers
We partner with trusted third-party service providers to help deliver our services. For example, we use Razorpay to process payments, and certain marketing emails may be sent through an email service provider. We also use Facebook Pixel (a Meta platform tool) and other analytics services to understand site traffic and to deliver targeted advertising or measure ad performance. These third parties are contractually bound to protect your personal data and to use it only to perform services for us. We will never sell your information to a third party; we only share information that is necessary for these services. For instance, payment processing by Razorpay is subject to strict controls and Razorpay assures that it will not sell or disclose your personal information outside of its service.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to operate and improve our Website. Cookies are small text files stored on your device that help recognize your preferences and track usage. We use essential cookies to enable basic site functionality (such as keeping you logged in), analytics cookies (e.g. from Google Analytics) to track how visitors use the site, and advertising cookies (such as Facebook Pixel) to help us show you relevant ads. These cookies collect data like your browsing behavior and device information. Many browsers allow you to block or delete cookies; however, disabling cookies may affect your ability to use some features of the site. We disclose our use of cookies and tracking so you are informed – industry guidelines note that websites should inform users about cookie usage and obtain consent.
Email Marketing
If you choose to subscribe to our newsletters or marketing emails, we will send you promotional content and updates. We will only send marketing emails with your consent. You can withdraw your consent at any time by clicking the “unsubscribe” link in any marketing email we send. As noted by our payment processor Razorpay, each marketing email includes an unsubscribe option and you may opt out of unrelated communications. We do not send unsolicited commercial emails and we comply with anti-spam laws.
Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this Policy or to comply with legal requirements. Once the information is no longer needed (for example, after transactions are completed and relevant retention periods have passed), we will securely delete or anonymize it. This approach is consistent with Indian data protection principles: a body corporate “shall not retain” personal data longer than required for its lawful purpose, and we adhere to that standard. If required by law or regulation, we may retain certain information longer, but otherwise we delete data promptly once it is no longer needed.
Your Rights under Indian Law
Under the Digital Personal Data Protection Act, 2023 and related regulations, you have certain rights regarding your personal data. These include the right to:
- Access: Obtain confirmation and a copy of the personal data we hold about you.
- Rectification: Request correction of inaccurate or incomplete data.
- Erasure: Request deletion of your personal data if it is no longer needed for the purposes collected or if you withdraw consent.
- Restriction of Processing: Ask us to limit or stop processing your data in certain situations.
- Withdraw Consent: Revoke any consent you have given for processing.
To exercise any of these rights, please contact our Privacy Officer (see Contact Information below). We will respond to your request in accordance with applicable law (typically within 30 days). You may also lodge a complaint with the relevant authorities, but we strive to address all concerns directly and promptly.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes, we will revise the “Effective Date” at the top of this Policy. Any material changes will be notified on this website or via email, and your continued use of the Website after such changes means you accept the updated Policy.
Contact Information
If you have questions or concerns about this Privacy Policy or our data practices, please contact us.
- Email: phoenixstate.cc@gmail.com
We will respond to your inquiry or complaint promptly (no later than one month as required by law).
Your Consent: By using PhoenixState.shop, you agree to this Privacy Policy and consent to the collection and use of your information as described above. If you do not agree with any part of this Policy, please discontinue use of our services.